Clinic Terms & Conditions

Appearance Based Medicine – CLINIC TERMS AND CONDITIONS

Information

•   All patients are required to provide contact details, including address, telephone, and email, in order to secure an appointment

•   All patients will complete a Medical history form prior to their first appointment, this is necessary to inform the consultation and treatment planning process

•   All information will be treated as confidential and protected in accordance with Data Protection legislation

•   Patient information will not be shared with third parties without written permission and you will not receive unsolicited information from us

•   You may choose to remove yourself from our mailing list at any time, by unsubscribing.

Appointments

•   Please provide as much notice as possible if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary

•   When diaries are particularly busy, we may take a nominal deposit, of (£50) refundable on attendance, to mitigate missed appointments

•   The Clinic reserves the right to decline treatment in the event of repeated missed or rescheduled appointments (See Refunds)

•   Please do NOT attend the Clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores, or local skin infections

•   Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 3-4 weeks, no additional treatment or ‘top up’ is provided once the review period of 3-4 weeks has passed

•   New patients are seen for consultation and assessment. Except in exceptional circumstances, with prior arrangements, treatment is not provided on the first visit.

Children

We do not treat children or young adults under the age of 18

Please do not bring children to the Clinic. Children will not be allowed to accompany you into the treatment rooms.

Payment

•   Please note that a consultation fee is payable to secure appointments and must be paid at the time of booking. This fee is redeemable against the cost of any treatment completed within 28 days of the appointment. Please note the fee cannot be used for product purchases.

•   Multiple missed or rescheduled appointments may be charged at a rate of £25 to mitigate administration costs incurred, at the discretion of Clare McLoughlin

•   You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken

·           First Treatment – following your consultation an invoice will be issued for the agreed treatment. Please note that cleared payment will be required before all first treatments. Cash may be used to pay on the day with prior arrangement.

•   Repeat/Subsequent Treatments – an invoice will usually be issued in advance of repeat treatments. In some instances, the exact treatment requirement will not be known until the patient is seen in Clinic. In this instance, payment will be taken in Clinic.

•   The Clinic accepts cash, bank transfer, all major debit cards, and most credit cards – we do not accept American Express

Refunds

·           Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of:

• Medical consultation and assessment
• Provision of information and advice
• Safe treatment with evidence-based products
• Follow-up appointments and aftercare advice and support as appropriate.

·           Pre-paid treatment fees and/or deposits may be refunded at the Clinic’s discretion

·           Whilst we undertake to provide excellent service – factual, honest, and ethical advice, safe, expert treatment in experienced hands and only use the best products – we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

Lockdowns/Unforeseen circumstances

In the event that payment has been made for treatment and this is unable to take place on the scheduled day due to circumstances beyond our control, payment will be held on account.

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via Google, via the Clinic website or via the Save Face website.

Complaints

If you have a complaint, please inform us as soon as possible.  A copy of our Complaints Policy is available on request, and further information can also be found on our website at https://www.ab-med.co.uk/contact/complaints-procedure/